Processing of personal data
We consider ensuring the right to the protection of personal data as a fundamental commitment of TORECO S.R.L., therefore we will dedicate all necessary resources and efforts to process your data in full compliance with Regulation (EU) 2016/679 (“European Union's General Data Protection Regulation" or "GDPR"), as well as with the legislation applicable on the territory of the Republic of Moldova. As one of the essential principles of this legal framework is transparency, we have prepared this document to inform you about how we collect, use, transfer and protect your personal data when you interact with us about products and services, including through our website www.toreco.md
Who we are and how you can contact us
TORECO S.R.L., legal entity based in the Republic of Moldova, Chisinau city, 1 Uzinelor Street, hereinafter referred to as "TORECO" or "we"). For the purposes of data protection legislation, we are the operator when we process your personal data.
As we are always open to find out your opinions, as well as to provide you with any additional information you may need regarding the processing of your data, we encourage you to contact us at the e-mail address firstname.lastname@example.org or by mail or courier at TORECO SRL, 1 Uzinelor Street, Ciocana sector, Chisinau city- with the mention: to the attention of Toreco Responsible for data protection.
What categories of personal data we process
In general, we collect your personal data directly from you or through the search engine of companies in the Republic of Moldova yp.md (VaroInform) and idno.md, so you have control over the type of information you have provided or registered voluntarily. With the title for example, we receive information from you as follows: when you place an order, you provide us with information such as: the desired product, name and surname, delivery address, billing details, payment method, phone number, bank card details, etc.
We may also collect and subsequently process certain information regarding your behavior while visiting our website, in order to personalize your online experience and provide you with offers tailored to your profile.
We do not collect or otherwise process sensitive data, included by the General Regulation on data protection in special categories of personal data. We also do not want to collect or process data from minors who have not reached the age of 16.
What are the purposes and grounds of processing
We may use your personal data for the following purposes:
1. To provide TORECO services for your benefit.
This general purpose may include, as appropriate, the following:
a) order processing, including pickup, validation, shipment and billing;
b) Solving cancellations or problems of any nature related to an order, the goods or services purchased;
c) Returning the products according to the legal provisions;
d) Reimbursement of the value of the products according to the legal provisions;
e) Providing support services, including providing answers to your questions about your orders or TORECO goods and services.
The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract between TORECO and you. Also, certain processing subsumed into these purposes are required by applicable legislation, including tax and accounting legislation.
2. To improve our services
We always want to offer you the best shopping experience both online and in our showroom on 1 Uzinelor Street. For this, we may collect and use certain information about your Buyer behavior, we may invite you to complete satisfaction questionnaires subsequent to the completion of an order or we may conduct, directly or with the help of partners, studies and market research.
We base these activities on our legitimate interest in carrying out commercial activities, always taking care that your fundamental rights and freedoms are not affected.
We want to keep you updated on new products from our range, with the best offers for the products / services that interest you. In this sense, we can send you any type of message (such as: e-mail/SMS/telephone/mobile push/webpush/etc.) containing general and thematic information, information about products similar or complementary to those you have purchased, information about offers or promotions, interest in purchasing them, and other commercial communications such as market research and opinion polls, and we may display personalized recommendations on the website. In order to provide you with information of interest to you, we may use certain data about your buyer behavior (eg products viewed / purchased) to create a profile for you. We always make sure that these processing is carried out in compliance with your rights and freedoms and that the decisions taken based on them have no legal effects on you and do not affect you in a similar way to a significant extent.
In most cases, we base our marketing communications on your prior consent. You can change your mind and withdraw your consent at any time by:
- Accessing the unsubscribe link displayed in the messages you receive from us;
- Contacting TORECO using the contact details described above.
In certain situations, we may base our marketing activities on our legitimate interest in promoting and developing our commercial activity. In any situation where we use information about you for our legitimate interest, we take care and take all necessary measures to ensure that your fundamental rights and freedoms are not affected. However, you can ask us at any time, by the means described above, to stop the processing of your personal data for marketing purposes, and we will process your request.
4. To defend our legitimate interests
There may be situations in which we will use or transmit information to protect our rights and commercial activity. These may include:
- Measures to protect the website www.toreco.md against cyber attacks
- Measures to prevent and detect fraud attempts, including the transmission of information to the competent public authorities;
- Other risk management measures.
The general basis of these types of processing is our legitimate interest in defending our commercial activity, it being understood that we ensure that all the measures we take guarantee a balance between our interests and your fundamental rights and freedoms.
Also, in certain cases we base the processing on legal provisions such as the obligation to ensure the protection of goods and values provided by the applicable legislation in this matter.
How long we keep your personal data
As a general rule, we will store your personal data as long as you show interest in the services and products in the TORECO range. You may request the deletion of certain information at any time and we will comply with such requests, subject to the retention of certain information, in situations where applicable law or our legitimate interests so require.
To whom we transmit your personal data
As the case may be, we may transmit or provide access to certain personal data of yours to the following categories of recipients:
- courier service providers;
- payment / banking service providers;
- market research service providers;
- insurance companies;
- IT service providers;
- other companies with which we can develop joint programs for offering our goods and services on the market.
If we have a legal obligation or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities.
We ensure that access to your data by third parties under private law is made in accordance with the legal provisions on data protection and confidentiality of information, based on contracts concluded with them.
In which countries we transfer your personal data
We currently store and process your personal data on the territory of the Republic of Moldova.
However, we may transfer certain of your personal data to entities located in the European Union or outside the Union, including in countries for which the European Commission has not recognized an adequate level of protection of personal data.
We will always take steps to ensure that any international transfer of personal data is carefully managed in order to protect your rights and interests. Transfers to service providers and other third parties will always be protected by contractual commitments and, where applicable, by other guarantees.
You can contact us at any time, using the contact details set out above, to find out more information about the countries in which we transfer your data, as well as the guarantees we have implemented regarding these transfers.
How we protect the security of your personal data
We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures, according to the standards.
The transmission of your personal data is done using state-of-the-art encryption algorithms and we store them on secure servers, while ensuring data redundancy.
To make payments we use the services authorized by Moldova Agroindbank.
Despite the measures taken to protect your personal data, we warn you that the transmission of information via the Internet, in general, or through other public networks, is not completely secure, there is a risk that the data will be seen and used by third parties unauthorized parties. We cannot be responsible for such vulnerabilities of systems that are not under our control.
What rights do you have?
The General Data Protection Regulation will recognize a number of rights in relation to your personal data. You may request access to your data, the correction of any errors in our files and / or you may object to the processing of your personal data. You can also exercise your right to complain to the competent supervisory authority or to go to justice. Where applicable, you may also have the right to request the deletion of your personal data, the right to restrict the processing of your data and the right to data portability.
You can ask us: to confirm if we process your personal data; to provide you with a copy of this data; to provide you with other information about your personal data, such as: the data we have, what we use it for, to whom we disclose it, if we transfer it abroad and how we protect it, how long we keep it, what rights you have, how you can file a complaint, where we obtained your data from, the extent to which the information has not already been provided to you by this information.
You may ask us to rectify or complete your inaccurate or incomplete personal data.
We may try to verify the accuracy of the data before rectifying it.
You can ask us to delete your personal data, but only if:
• they are no longer necessary for the purposes for which they were collected;
• you withdrew your consent (if the data processing was based on consent); or
• exercise a legal right to oppose; or
• they were processed illegally; or
• we have a legal obligation in this regard.
We have no obligation to comply with your request to delete your personal data if the processing of your personal data is necessary:
• for the observance of a legal obligation; or
• for ascertaining, exercising or defending a right in court.
There are certain other circumstances in which we are not required to comply with your request to delete data, although these are the two most likely circumstances in which we may deny this request.
Please note that before exercising this right, you must save all documents related to orders made from TORECO, regardless of whether the invoicing was made to you or to another natural or legal person (such as: invoices, warranty certificates).
If you do not do this before exercising your right to delete, you will lose all these documents and TORECO will be unable to provide them, as appropriate, because the process of deleting data with all data and documents related to it, is an irreversible process.
Restricting data processing
You can ask us to restrict the processing of personal data, but only if:
• their accuracy is disputed (see rectification section), to allow us to verify their accuracy; or
• processing is illegal, but you do not want the data to be deleted; or
• they are no longer needed for the purposes for which they were collected, but you need them to ascertain, exercise or defend a right in court; or
• you have exercised your right to object, and the verification of whether our rights prevail is ongoing.
We may continue to use your personal data following a restriction request, if:
• we have your consent; or
• for ascertaining, exercising or defending a right in court; or
• to protect TORECO rights.
You can ask us to provide you with personal data in a structured, commonly used and automatically readable format, or you can request that it be "ported" directly to another data controller, but in each case only if:
• the processing is based on your consent or on the conclusion or execution of a contract with you; and
• processing is done by automatic means.
You may object at any time, for reasons related to your particular situation, to the processing of your personal data under our legitimate interest, if you consider that your fundamental rights and freedoms prevail over this interest.
You can also object at any time to the processing of your data for direct marketing purposes, without invoking any reason, in which case we will stop this processing as soon as possible.
We remind you that you can contact at any time the TORECO Data Protection Officer by sending your request in any of the following ways:
- by e-mail to email@example.com or
- by post or courier to the address: TORECO S. R. L, 1 Uzinelor street, Ciocana Sector, Chisinau city
- telephone: (022) 829 629